Warranty Policy

WETSUIT WARRANTY STATEMENT

Every wetsuit is personally inspected, signed off and stamped by our facility manager. We never send a damaged or used item out.

Our wetsuits and neoprene accessories use only the highest quality, flexible neoprene. This makes the items fragile and please exercise extreme caution when putting the wetsuit on. The gloves provided should be used for putting on the wetsuits. Small pressure tears are common in high grade neoprene. These are caused by pulling on a suit while applying pressure with the fingers or toes and are not covered under Stingray warranty. They can easily be repaired with neoprene cement.

SUP WARRANTY STATEMENT

Every SUP is personally inspected, signed off and stamped by our facility manager. We never send a damaged or used item out.

Our double layer fusion board construction is extremely strong, but sharp objects may cause pressure holes. Stay away from sharp objects and avoid excessive heat. If an object causes a puncture, then please use the repair kit provided.

Please note that the board may start to deflate within 24 hours and this is normal, but should not loose air while in use.

WHAT WE DO NOT COVER UNDER WARRANTY

  • Pressure tears/holes – These can easily be repaired
  • Fading caused by chlorine, salt water, sunshine, or chemical products

WHAT WE COVER UNDER WARRANTY

  • Seem tears
  • Broken zippers
  • Broken straps
  • Loose stitching
  • SUP leaks where no hole is present

WHAT WE DO NOT COVER UNDER WARRANTY

  • Pressure tears/holes – These can easily be repaired
  • Fading caused by chlorine, salt water, sunshine, or chemical products
  • Lens scratches or abrasions

WARRANTY PERIOD

  • Wetsuits, neoprene accessories, accessories and apparel are covered for 12-months from date of purchase, only with proof of purchase from our website, the Stingray store, Amazon, or a Stingray authorized partner retailer.
  • Goggles are covered for 6-months from date of purchase, only with proof of purchase from our website, the Stingray store, Amazon, or a Stingray authorized partner retailer.
  • SUPs are covered for 12-months from date of purchase, only with proof of purchase from our website, the Stingray store, Amazon, or a Stingray authorized partner retailer.

To start a warranty claim please email 1-4 photos and a brief explanation of the problem to support@project-stingray.com